Section 01
Introduction
Nantara AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our Order Intelligence System and related services.
Our core principle: We do not store your business data on our servers. All order data, buyer information, and business records live in your own accounts. Period.
Section 02
Information We Collect
Account Information
When you sign up for Nantara AI, we collect:
- Your name, email address, and phone number
- Company name and business details
- Billing information for subscription payments
Service Configuration Data
To set up and maintain your order intelligence system, we temporarily access:
- Product catalogs, pricing tiers, and business policies you provide during onboarding
- WhatsApp Business API credentials (used solely for system integration)
- Database and CRM connection details (used solely for workflow automation)
Usage Analytics
We collect anonymized usage metrics to improve our service:
- System performance data (response times, resolution rates, uptime)
- Feature usage patterns (which automations are most active)
- Error logs for debugging and optimization
Section 03
How We Use Your Information
We use the information we collect exclusively for:
- Setting up, configuring, and maintaining your order intelligence system
- Processing subscription payments and managing your account
- Providing customer support and technical assistance
- Improving system performance and developing new features
- Sending service-related communications (system updates, maintenance notices)
- Generating monthly performance reports for your review
We will never use your information for advertising, sell it to third parties, or share it with anyone outside of Nantara AI without your explicit consent.
Section 04
Data Storage & Ownership
Zero data on our servers. This is not a marketing claim, it's our architecture. All order data, buyer records, and business information are stored exclusively in your own accounts (your database workspace, your CRM, your WhatsApp).
Specifically:
- Order data, buyer information, and transaction records are stored in your own database account
- CRM data remains in your CRM platform
- WhatsApp conversation data is processed in real-time and routed to your systems, we do not retain copies
- Nantara AI only stores your account credentials, billing info, and system configuration settings on our infrastructure
- Upon service termination, we delete all configuration data and revoke all access credentials within 30 days
Section 05
Data Security
We implement industry-standard security measures to protect the information we handle:
- All data transmissions are encrypted using TLS 1.3
- API credentials and access tokens are encrypted at rest
- Access to client configurations is restricted to authorized team members on a need-to-know basis
- We conduct regular security reviews of our integration workflows
- Third-party service connections use OAuth 2.0 or equivalent secure authentication protocols
Section 06
Third-Party Services
Nantara AI integrates with the following categories of third-party services to deliver our product:
- Messaging platforms (WhatsApp Business API), for order capture and buyer communication
- Database platforms, for order logging and data management
- CRM platforms, for fulfillment routing and buyer relationship management
- AI language models, for order interpretation, enrichment, and intelligent routing
- Payment processors, for secure subscription billing
Each third-party service is governed by its own privacy policy. We select partners that meet our security and privacy standards, but we recommend reviewing their policies independently.
Section 07
Cookies & Tracking
Our website uses minimal cookies:
- Essential cookies for website functionality and session management
- Analytics cookies to understand how visitors interact with our website (anonymized, no personal identification)
We do not use advertising cookies or tracking pixels. We do not build advertising profiles from your browsing behavior.
Section 08
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing at any time
- Export your account information in a portable format
- Object to specific uses of your information
To exercise any of these rights, contact us at nantaraai@gmail.com. We will respond within 14 business days.
Section 09
Data Retention
- Account information is retained for the duration of your active subscription plus 90 days after termination
- Billing records are retained for 5 years as required by tax and financial regulations
- System configuration data is deleted within 30 days of service termination
- Anonymized usage analytics may be retained indefinitely for service improvement
Section 10
Children's Privacy
Nantara AI is a B2B service designed for business use. We do not knowingly collect information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify active subscribers of material changes via email at least 14 days before they take effect. The "Last Updated" date at the top of this page indicates the most recent revision.
Section 12
Contact Us
If you have questions about this Privacy Policy or how we handle your data:
